Need assistance? JLJL33 is here for you, anytime.

We understand that questions can arise while you are playing—whether it’s about a transaction, game rules, or account issues. That is why our dedicated support team is on standby 24/7/365 to assist you.

  • Instant Response: We value your time. Expect quick replies with zero delays.
  • Real Humans, No Bots: You will always talk to a professional support agent, never a robot.
  • Expert Solutions: Our team is trained to resolve your issues efficiently and accurately on the spot.

INSTANT SUPPORT CHANNEL

1. Live Chat (Fastest Way)

Connect with a support agent instantly directly on our website.

When? Recommended for urgent matters: Deposits, Withdrawals, Login Issues

    • Availability: 24/7
    • Avg. Response Time: < 30 Seconds

    Status: 🟢 Agents Online

    2. Telegram Support Secure, encrypted, and convenient. Chat with us on your mobile.

      • ID: @JLJL33_Support
      • Scan QR Code or Click to Chat

      DEPARTMENT DIRECTORY

      To ensure your inquiry is handled by the right expert, please direct your email to the relevant department below:

      DepartmentEmail AddressPurpose
      General Support[email protected]Account issues, game rules, technical errors.
      Banking & Finance[email protected]Deposit/Withdrawal inquiries and verification.
      Affiliates & Partners[email protected]Collaboration proposals and agent programs.
      Compliance & Complaints[email protected]Dispute resolution and regulatory feedback.

      Note: For email inquiries, we aim to respond within 24 hours.

      SEND US A MESSAGE

      When? Use this form for non-urgent inquiries

      Please fill out the form below:

      • Username (if applicable):
      • Your Name:
      • Email Address:
      • Subject: [ Dropdown: General Inquiry / Deposit Issue / Withdrawal Issue / Game Error / Other ]
      • Message: [/]

      Social Community

      • Fanpage Facebook JLJL33: faceboo.com/jlj-l33.ph
      • Telegram: ID: @JLJL33_Support
      • Youtube: youtube.com/jlj-l33.ph

      Quick FAQ

      Q: I deposited money, but it hasn’t appeared in my account yet.

      A: Most deposits are instant. However, depending on the banking network, it may take 5-15 minutes. If it takes longer, please send your transaction receipt to our Live Chat for a manual check.

      Q: Are there any fees for deposits or withdrawals?

      A: No. JLJL33 covers all transaction fees. You get exactly what you deposit and withdraw.

      Q: What is the minimum and maximum withdrawal limit?

      A: Limits vary by payment method (Bank Transfer vs. USDT).

      Q: Why do I need to verify my identity (KYC)?

      A: As a licensed operator (MGA & PAGCOR), we are required to verify user identities to ensure account security and prevent fraud. Your data is encrypted and strictly confidential.

      Q: My account has been locked. What should I do?

      A: Accounts may be temporarily locked due to multiple incorrect login attempts or security alerts. Please contact Live Chat immediately to verify your ownership and unlock it.

      Q: What happens if a game disconnects while I am betting?

      A: Our system records every bet in real-time. If a disconnect occurs, the round will conclude on the server, and any winnings will be automatically credited to your balance.